Refund policy

 

Our policy lasts 30 days. If 30 days have gone by since your purchase (from the date you placed your order), unfortunately we can’t offer you a refund or exchange.

We really hope that you love your t-shirt (or hoodie, hat, etc.) from East Coast AF. We are a very small company, and every garment you order is custom-printed for you with love. As a result, we can only offer refunds in very special circumstances. Please consult the size guide available on each product page prior to ordering.

Damaged or Defective Goods
If your order is damaged or defective, we will replace the defective item with a new one. Please email info@eastcoastaf.ca with a description of the issue and pictures of the defect, and we will work with our printer to issue you a new one. Depending on where you live, the time it takes for your replacement product to reach you, may vary.

Other Returns
If you are really unhappy with your custom-printed purchase, email us at info@eastcoastaf.ca and let us know what is wrong. We will do our best to find a solution. In some cases, we may offer a replacement, a partial or full refund, or a discount toward your next purchase.

Shipping
In some cases, we may ask that you return a product to us, in which case, you can mail it to:

East Coast AF Apparel, 295 Beaton Ave, Summerside PE C1N 2P1, Canada.

Please, always email us before sending us anything in the mail, and always include a copy of your receipt or proof of purchase with your return.

You will be responsible for paying for your own shipping costs for returning your item. To minimize shipping costs on a single t-shirt, you can slide it flat, into regular large envelope, rather than any kind of bubble-envelope, so that it is slim enough to count as lettermail and not a parcel.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
If we are able to offer you a refund, a credit will automatically be applied to your credit card or original method of payment, within 7 business days. You will receive an email notification that a refund was issued. Note that in cases where we have asked you to return your product, a refund will not be issued until we have received and inspected your return.

Late or missing refunds
If it has been 7 days since you received the email notification of your refund and you haven’t received a refund yet, first check your credit card or bank account again.

Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@eastcoastaf.ca.

Gifts
If the item was purchased by someone else as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, you will receive instructions for using your credit by email.

If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver’s original method of payment and they will find out about your return.

If you have any questions about our policy on returns, exchanges, or refunds, please email us at info@eastcoastaf.ca.